Privacy Policy
Last Updated: 2026-06-11
JCA Creative Co., Ltd. (hereinafter referred to as "the Company") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use JCA AI Platform (hereinafter referred to as "the Service") in accordance with applicable laws and regulations of the Republic of China (Taiwan), including but not limited to the Personal Data Protection Act.
1. Data We Collect
1.1 Data You Provide
| Data Type | Description |
|---|---|
| Account Data | Name, email address, password |
| Payment Data | Credit card information (processed by payment service providers; the Company does not store complete card numbers), invoice information (tax ID number, invoice title) |
| User Content | Questions, topics, keywords, and form content you enter; files and materials you upload; and your conversations with AI |
| Communication Records | Customer service correspondence, feedback |
1.2 Data Collected Automatically
| Data Type | Description |
|---|---|
| Device Information | Device and connection-related information |
| Usage Data | Feature usage frequency, click behavior, session duration, usage statistics (e.g., AI response word count and computational volume) |
| Cookies | See our Cookie Policy |
1.3 Third-Party Sources
- Transaction status provided by payment service providers
- Basic information provided through social login (e.g., Google, LINE)
2. Purposes of Data Use
We use your data for the following purposes:
| Purpose | Description |
|---|---|
| Service Provision | Processing your AI Q&A and content generation requests, account management, usage calculation, customer support |
| Payment Processing | Subscription fee collection, invoice issuance, refund processing |
| Service Improvement | Analyzing usage patterns, optimizing features, fixing errors |
| Quality Improvement | Analyzing response quality in anonymized form to improve service experience |
| Security Maintenance | Detecting fraud, preventing abuse, protecting system security |
| Marketing | Sending product updates and promotional information (you may unsubscribe at any time) |
| Legal Compliance | Complying with legal obligations, responding to legal processes |
3. Data Processing and Third-Party AI Services
3.1 Third-Party AI Processing
To generate responses and content, the content you input is transmitted to third-party AI service providers (listed in Section 4) for processing. Each provider, under their respective terms of service, explicitly does not use processed data to train models.
3.2 Platform's Own Data Use
The scope of your data use within the platform includes:
- Storing conversation history for your review
- Recording service usage logs for system operations and cost management
- Conducting quality assessments in anonymized form to improve response quality
3.3 Data Use Authorization
You may adjust your data use authorization in your account settings. Once disabled, your new data will no longer be used for quality assessment, but this will not affect your normal use of the Service.
4. Data Sharing Recipients
We may share your data with the following parties:
4.1 Service Providers
| Service Type | Provider | Purpose |
|---|---|---|
| AI Services | Third-party AI service providers | AI Q&A and content generation |
| Payment Services | Payment service provider | Payment processing |
| Electronic Invoicing | Electronic invoice service provider | Invoice issuance |
| Analytics Services | Google Analytics | Usage behavior analysis |
| Network Services | Network security and performance service provider | Security protection and performance optimization |
4.2 Other Circumstances
- Corporate Transactions: In the event of a merger, acquisition, or asset sale
- Legal Requirements: In response to court orders or government agency requests
- Rights Protection: To protect the rights and safety of the Company, users, or the public
- With Your Consent: Other sharing with your explicit consent
5. Data Retention Periods
| Data Type | Retention Period |
|---|---|
| Account Data | During the account's active period, and 30 days after account termination |
| Payment Records | 7 years as required by law (tax regulations) |
| Usage Records | 2 years |
| Customer Service Records | 3 years |
| Conversation History | During the account's active period, and 30 days after account termination |
6. Your Rights
You have the following rights regarding your personal data:
| Right | Description | How to Exercise |
|---|---|---|
| Right of Access | Review personal data held by us | Contact customer service |
| Right to Export | Obtain a copy of your data | Contact customer service |
| Right to Rectification | Correct inaccurate data | Modify directly in account settings |
| Right to Deletion | Request deletion of your data | Contact customer service |
| Opt-out of Marketing | Stop receiving marketing emails | "Unsubscribe" link in emails |
| Opt-out of Quality Assessment | Stop data from being used for anonymized quality assessment | Account Settings > Privacy > Data Use Authorization |
To exercise the above rights, please contact [email protected]. We will respond within 30 days.
7. Data Security
To safeguard your privacy and security, the Company protects your data with reasonable technical and procedural measures consistent with industry standards, including data transmission encryption, access control management, and anomaly monitoring.
8. Cross-Border Data Transfers
To provide the Service, your data may be transferred to and processed in regions outside of Taiwan. We ensure that recipients provide adequate data protection measures.
9. Children's Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we discover that children's data has been inadvertently collected, it will be promptly deleted.
10. Cookies and Tracking Technologies
We use cookies and similar technologies. For detailed information, please refer to our Cookie Policy.
11. Changes to This Privacy Policy
The Company reserves the right to modify this policy at any time due to regulatory changes or operational policies. You will be notified in advance of significant changes. Your continued use of the Service constitutes your acceptance of the modified policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact:
- Company Name: JCA Creative Co., Ltd.
- Email: [email protected]
13. Supplementary Terms for EU Users (GDPR)
If you are located in the European Union/European Economic Area, you have the following additional rights:
- Right to Data Portability: Obtain your data in a structured, machine-readable format
- Right to Restriction of Processing: Restrict our processing of your data under certain circumstances
- Right to Object: Object to data processing based on legitimate interests
- Right to Withdraw Consent: Withdraw previously given consent at any time
- Right to Lodge a Complaint: File a complaint with a data protection supervisory authority
The legal bases for our processing of your data include:
- Performance of a contract (service provision)
- Consent (marketing, quality assessment)
- Legitimate interests (security, fraud prevention)
- Legal obligation (tax records)